Inside Sales Manager

Basic Function
Reporting to the VP of Sales, manage the operations and personnel for Inside Sales, Customer Service and Engineering.  This is a working manager role that will interface with customers, company leadership and production and office colleagues.

Duties & Responsibilities
·         Lead our team of experienced Inside Sales and Customer Service personnel.
·         Lead technical support engineers for the area.
·         Support the resolution of highly complex technical or customer service issues.
·         Direct the processes for quotation, technical service and order/sales functions.
·         Manage work load distribution throughout entire department, keeping a customer focus while assigning customers and sales requests.
·         Initiate and drive Risk Memo process on projects, per company policies.
·         Problem solve and gather information as needed to create the highest quality product consistent with customer requirements.
·         Perform "Voice of the Customer" sessions which include monthly customer satisfaction meetings.
·         Work with Sales Representatives on customer projects and needs.
·         Manage sand lab testing to ensure customers’ needs are met.
·          Attend industry trade shows to provide technical service and sales support
·         Provide well design consultation for external customers/maintain customer relationships.
·         Provide well design recommendations and screen suggestions for drillers, distributors and engineer customers.
·         Translate customer applications into defined requirements and product specifications.
·         Provide training to all new Customer Service and Estimator personnel.
·         Provide technical support on product design and construction to both internal and external customers
·         Develop internal customer support and relationships with all areas of the company including the production area.
·         Establish departmental policies and procedures and lead group efforts to achieve desired results.
·         Conduct annual reviews for customer service personnel.
·         Ensure department personnel are receiving all training and productivity tools necessary to effectively perform their duties.
·         Serve as advocate for departmental needs.
·         Resolve quality issues with customers and production managers.
·         Understand and comply with all HSE, Compliance and other Company Policies.
·         Must know Quality Policy and comply with all requirements of the Quality System Manual, Operating and technical procedures and work instructions as it applies to the position.
·         Perform various other duties as assigned by Supervisor/Manager within the physical constraints of the position.

Required Skills
·         BS in Engineering (Civil, Mechanical, Chemical or Geological) or equivalent experience in water well and well drilling industry.
·         Minimum of 10 years technical sales/sales-management experience working with metal and PVC fabrication of pipes and screens.
·         8 years of leadership for Inside Sales, Customer Service and Engineering support
·         Outstanding interpersonal and leadership skills
·         Strong written and verbal communication skills
·         Excellent problem-solving and negotiating skills
·         Ability to interface with various external technical and internal departmental resources
·         Self-starter, highly organized with good time management skills
·         Ability to travel 20% to attend trade shows and conduct training/marketing workshops
·         Strong knowledge of MS Office productivity tools (Word, Excel, PowerPoint)
·         Strong knowledge of MS Office and SAP
Physical Demand Category
Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. A job should be rated Light work when it requires: (1). Walking or standing to a significant degree; or (2). Sitting most of the time but entails pushing or pulling of arm or leg controls; or (3). Working at a production rate pace entailing constant pushing or pulling of materials even though the weight of those materials is negligible.



Experience :
5-9 years
Wage :
Job Location :
Bakersfield, CA
Creation date :